This Privacy Policy describes: (i) how we may collect, use and disclose information you provide us; and (ii) what information we may collect when you access and use our website. BY ACCESSING AND USING OUR WEBSITE, CREATING AN ACCOUNT, AND/OR SUBMITTING ANY INFORMATION YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY.

  2. Personal Identifiable Information.

We collect personal identifiable information (“Personal Identifiable Information” or “PII”) you voluntarily provide us and/or when you access and use the Website.  PII includes your:

  • Name;
  • Phone number;
  • Email address;
  • IP address and other device identifiers;
  • Other PII you voluntarily share.
  1.  Use of Personal Identifiable Information.

We may use the PII you provide to us or that we collect:

  • To make the Website available to you;
  • To enhance features or to create new products or services;
  • To perform analytics regarding your use of the Website;
  • To deliver products and/or services that you have requested;
  • To protect our interests;
  • To communicate with you, including through newsletters and email notifications, confirmations, technical notices, updates, security alerts, and support and administrative messages that you may request.

In addition to the above, we may disclose PII: (i) upon lawful request, in response to legal process, and when required to comply with applicable law; (ii) to our subsidiaries and affiliates for purposes consistent with this Privacy Policy; (iii) to third party service providers who assist with making the Website available to you; and (iv) when you consent to disclosure.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. The above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


We use industry standard technologies to collect non-personal identifiable information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that helps improve your experience.  We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in connection with the Website or emails and help with delivering cookies, identifying Website visits, understanding Website usage and/or determining whether an email has been opened and acted upon. MOST WEB BROWSERS ARE SET TO ACCEPT COOKIES BY DEFAULT. IF YOU PREFER, YOU CAN USUALLY CHOOSE TO SET YOUR BROWSER TO REMOVE OR REJECT BROWSER COOKIES.  YOU MAY DISABLE COOKIES BY CHANGING THE DEFAULT PRIVACY SETTING ON YOUR WEB BROWSER. PLEASE NOTE THAT IF YOU CHOOSE TO REMOVE OR REJECT COOKIES, THIS COULD AFFECT THE AVAILABILITY OF CERTAIN WEBSITE FEATURES.


We may use third party service providers to provide specific business support services to us which may involve limited access to your PII. We require these companies to use the information only to provide the contracted services and prohibit them from transferring the information to another party except as needed to provide the contracted services. When we contract with another company to perform a function for us, we only provide them with the information they need to perform their specific function. We are not responsible for the actions of service providers or other third parties, nor are we responsible for any additional information you provide directly to any third parties.

Any third parties to whom we may disclose PII may have their own privacy policies that describe how they use and disclose PII.  Those policies will govern use, handling, and disclosure of your PII once we have shared it with those third parties as described in this Privacy Policy.  If you want to learn more about their privacy practices, please visit the websites of those third parties.


Our website contains links to other websites.  Neither do we control nor make any representations about any of these third-party websites (even those with which we may have an affiliation). If you decide to access a third-party website linked to the Website, you do so at your own risk.  We encourage you to review the terms of use and privacy policy of any third-party website that is linked to the website.


We take reasonable measures to protect your PII in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. All of our employees with access to your PII are bound by a confidentiality agreement prohibiting the unauthorized disclosure and/or use of your PII.


If you want to view, delete or modify your PII, you may do so by contacting us at 631-493-3000.  All requests must include: (i) “INFORMATION REQUEST” in the email subject line; (ii) your full name; and (iii) what information of yours you want to view, delete or modify.  We reserve the right to verify the identity of any person making a request and/or to delete or modify PII.  If we delete any information, it will be deleted from the active database, but may remain in our archives. We will have no liability of any kind resulting from false or erroneous requests or for any modification or deletion made by us for any reason.  We store PII for only as long as reasonably necessary to fulfill the purposes described above, as we determine is necessary for business records, and as required under applicable law.


We are based in Providence, Rhode Island, United States of America (“U.S.A.”) and the information we collect is governed by the State of New York and applicable Federal Law. If you are accessing our website from outside of the U.S.A., please be aware that information collected through the Website will be transferred, processed, and used in the U.S.A.  The data protection laws in the U.S.A. may be different from those of the country in which you are located. Your use of the Website or providing us with any information therefore constitutes your consent to the transfer to, and processing, usage, sharing and storage of your information, including PII, in the U.S.A. as set forth in this Privacy Policy.


We may update this Privacy Policy from time to time.  When we do so, we will post the new Privacy Policy on the Website. We encourage you to check the date of our Privacy Policy when you access and use the Website for any updates or changes.


If you have any questions about this Privacy Policy, please contact us at:

Upward Health Corporate Office
80 Arkay Drive, Suite 230
Hauppauge, NY 11788


Dante Michaud 
Chief Information Security Officer
Upward Health