Jennifer’s talk highlights the importance of recognizing and valuing individual experiences, a principle that directly shapes how we build and maintain culture at Upward Health. Here’s how these concepts shape our organization: 

1. Bringing Your Whole Self to Work

Jennifer emphasizes that every individual brings a unique story to the workplace—a perspective that aligns with how Upward Health fosters an empathetic, supportive work environment. By acknowledging and understanding each employee’s background, challenges, and strengths, we create a culture where people feel valued, heard, and motivated to contribute. This commitment is deeply rooted in our Core Values, which guide how we support our employees and deliver care to our patients.

2. Making Every Voice Count  

At Upward Health, we recognize that diverse experiences lead to stronger teams. With nearly 80% of our staff identifying as BIPOC, we are deeply committed to fostering an inclusive workplace where every voice matters—whether it’s our Care Specialists, doctors, or support staff. Jennifer’s talk reinforces this commitment, highlighting the importance of cross-functional collaboration and open communication. We actively create opportunities for all team members to contribute, ensuring that diverse perspectives shape the way we deliver care and support our patients.

3. Leading With Care 

The way we treat our employees directly influences how we care for our patients. Jennifer’s insights encourage us to lead with compassion and curiosity, ensuring that both our workforce and our patients feel seen, understood, and supported. Just as we listen to patients to provide personalized care, we listen to our team members to create an environment where they can thrive. This reflects one of our Core Values—putting people first in everything we do.